01
Choose your privacy
Self-attest 18+, opt into Discover and control how saved area, availability, age band and gender may be used or shown.
WhatsApp Community · current public channel
How Joino works.Show up. Play fair.
Our public WhatsApp Community runs on structure, respect, and reliability. The private JOINO Community Beta inside the app is opening separately to approved cohorts.
In-app Community · controlled Beta
Find your Padel Mate
A consent-led flow for approved 18+ members. Cohort controls and kill switches determine access during Beta.
02
Discover safely
Review compatibility built from privacy-safe member data. A pass hides the suggestion for 30 days.
03
Request connection
Connect sends an explicit request. The other player accepts or declines before a relationship is created.
04
Chat after acceptance
Messaging opens for accepted connections when enabled for both accounts. Block and report controls stay available with read-only safety history.
Guidelines
Community rules
Simple rules that keep the community healthy and enjoyable for everyone.
Be respectful
Treat every player with respect regardless of level, background, or nationality. This is a community of equals. Zero tolerance for harassment, discrimination, or personal attacks.
Show up when you commit
If you confirm a match or event, be there. No-shows hurt everyone. If something comes up, cancel at least 4 hours in advance. Your reliability score matters.
Use the right channels
Post in the correct group: Find a Match for matchmaking, Introductions for new member posts, Events for event-related discussions. Keep Announcements for admin only.
No spam, no self-promotion
Do not use the community for unsolicited promotions, sales, or advertising. Partners and coaches have dedicated channels. Violations result in warnings and removal.
Matchmaking
Find a Match format
Copy and paste this format when posting in the Find a Match channel. Structured posts get faster responses.
Copy this template:
Looking for: [1/2/3 players]
Level: [Beginner / Intermediate / Advanced]
Date & Time: [e.g., Wed 7pm]
Area: [e.g., Al Quoz / JLT / Sports City]
Venue: [booked / flexible]
Court: [venue name, if booked]
Notes: [optional, e.g., "all welcome" or "competitive pace"]
Example post:
Looking for: 1 player
Level: Intermediate
Date & Time: Thursday 7:30pm
Area: Al Quoz
Venue: Booked
Court: Central Padel Dubai, Court 3
Notes: Friendly but competitive. Court cost split per player.
Reputation
Reliability and no-show policy
Trust is the foundation of our community. We take reliability seriously.
How the reputation system works
Every member builds a reliability profile over time. When you confirm a match and show up, your score improves. When you no-show without notice, it goes down.
JOINO records verified reliability signals in the player system. Their visibility and any access benefits follow the controls active in each product release.
No-show consequences
- 1st no-show:Reliability decreases by 15 points.
- 2nd no-show:Reliability decreases again and remains visible on your player profile.
- 3rd no-show:Automatic 7-day restriction from community matches and events. Access returns automatically when the restriction expires.
Event deposits
JOINO currently records booking requests without collecting a payment. When an organiser uses a refundable deposit, the amount, cancellation window and refund are agreed directly with that organiser before the place is confirmed.