Terms of Use

By accessing or using the Joino web app at joinosport.com (the "Service") operated by AICO Tech L.L.C-FZ (Meydan Free Zone, Dubai, UAE, license 2646735.01, hereafter "we", "us"), you agree to be bound by these Terms of Use.

An official JOINO mobile Beta becomes part of the Service when JOINO distributes it to an authorised tester. The iPad court display, watchOS companion and local-network scoreboard remain roadmap products until an active release expressly includes them.

1. The Service

Joino is a community-first padel network. We help players find matches, join events, track scores, and review venues across the UAE. We do not provide booking of courts or refund of court fees. Court bookings are made directly with the relevant venue.

2. Eligibility

You must be 18 or older to create or use a player account during the UAE Closed Beta. You confirm your eligibility through a self-attestation. JOINO records its timestamp and policy version and does not request your date of birth. JOINO also records the timestamp and version bundle for these Terms, the Privacy Policy and the Community Guidelines when you accept or acknowledge them. You also confirm that the information you provide is accurate.

3. Account & conduct

• You are responsible for keeping your credentials secure.
• You agree not to harass other players, post unlawful content, attempt to break the Service, or scrape data programmatically.
• Public match text and venue reviews are screened for abusive language, contact details, and external links. Players can report content and block other players from community flows.
• Repeated no-shows or community guideline breaches can block new match creation, match joins, and event registrations. Serious safety breaches can lead to account suspension.
• The published Community Guidelines form part of these Terms.
• You can delete your account from Profile, Edit profile, Delete account. Access is revoked immediately and the authentication record is permanently purged after the seven-day safety window.

4. Events & payments

Online checkout for paid events is not active yet. Until secure checkout launches, paid-event pages accept booking enquiries only and the organiser confirms payment and refund terms directly. Premium experiences may be organised with third-party operators; their confirmed safety and quality standards also apply.

5. Score data & sharing

Linked scores require opponent confirmation before they count toward verified statistics or Padel DNA. Practice scores remain outside verified statistics. A public score link is created only after a saved result and becomes visible when you choose to share it. You can request removal of a score by writing to us.

6. Game Plan Beta

Game Plan Beta provides optional, profile-backed suggestions after you select Generate. Its output can be incomplete or inaccurate and requires your review. It does not change your level, Padel DNA, profile, availability, or match records. It does not provide medical, injury, legal, or professional coaching advice. Provider availability, quotas, and safety controls can temporarily prevent generation.

7. Intellectual property

The Joino name, logo, app design, and software are owned by AICO Tech L.L.C-FZ. User-generated content (profile info, reviews, scores) remains yours; you grant us a non-exclusive, worldwide licence to host and display it on the Service. We may hold, hide, or remove public content when automated checks or community reports indicate a safety or guideline concern.

8. Disclaimers

The Service is provided "as is" without warranties of any kind. Padel is a physical sport; you play at your own risk. We are not responsible for injuries, equipment damage, or disputes between players or with venues.

9. Limitation of liability

To the maximum extent permitted by law our liability is limited to the amount you paid us in the 12 months preceding the claim, or AED 100, whichever is greater.

10. Termination

We may suspend or terminate accounts that breach these Terms or harm the community. You may stop using the Service at any time.

11. Governing law

These Terms are governed by the laws of the Dubai International Financial Centre (DIFC), without regard to conflicts of law principles. Courts of the DIFC have exclusive jurisdiction.

12. Changes

We may update these Terms. Material changes will be announced on this page and, where appropriate, by email at least 14 days before they take effect.

13. Contact

Write to us at hello@joinosport.com.